BSBLDR502 – Lead and manage effective workplace relationships

ASSESSMENT ACTIVITY 2 Manage the development and maintenance of networks and relationships

BSB51915 Diploma of Leadership and Management

ASSESSMENT ACTIVITY 2 COVER SHEET

Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.

STUDENT DECLARATION

I hereby certify that:

1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source.
2. I have acknowledged all material and sources used to prepare this assessment task.
3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either.
4. This assessment task has not previously been submitted.
5. I am aware of the requirements set by my Trainer & Assessor.
6. I have retained a copy of this assessment task for my own records.
7. I have completed all my assessments, tasks & activities (on moodle®) successfully.

Student’s Signature: _______________________________  Date: _________________

Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)

In particular:

– Use clear, non-discriminatory language

– Avoid the use of jargon

– Write clearly using plain English

– Consider your target audience

– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).

All of your work must be original.

Performance Evidence

Evidence of the ability to:

• develop and/or implement processes to manage ideas and information including:
  • communicating information to support others to achieve work responsibilities
  • facilitating employees’ contributions to consultation on work issues
  • providing feedback on the outcomes of consultations
  • resolution of issues raised or referral to relevant personnel
• establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
• provide leadership through own behaviour including:
  • professional conduct that promotes trust with internal and external contacts
  • adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
• plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
• develop and/or implement processes and systems to manage difficulties including:
  • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
  • planning how to address difficulties
  • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

• explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
• outline legislation relevant to managing effective workplace relationships.

Marking and Criteria guide:

Assessor and student must read this carefully before assessment.

A 75% demonstrated competence in the answers is the benchmark only and students & assessors must note that professionally critical aspects/concepts must be included; (e.g. Good written syntax grammar/ business style, action plan)

All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit

EDUCATOR to complete

Practical Checklist

Assessor to complete:(circle)

Did you observe the student?YesNo

Further comments required

Assessor Comments

________________________________________________________________

________________________________________________________________

Resubmission required? Yes_________ No___________

Date resubmission must be handed in:  ________________________

Assessor’s name and signature:  _______________________________

Date:  _________________________

Assessment 2 – Question & Answer

Manage the development and maintenance of networks and relationships

1. Describe your workplace? (50 words). Answer the following based on your workplace:

Vision:

Objectives:

Mission:

2. Describe“workplace relationship networking”? (100 words)

3. List the benefits of “workplace networking”?(Minimum 10 words each- at least 4 benefits)

4. Create a small action plan between (list of steps) for each method.(80 words, list at least 3)

5. Describe how you can develop and maintain your networks to build strong internal relationships in your workplace?(100 words and action plan required, appendix 1)

6. Research and identify two external networks relevant to your work?

7. Please provide relevant useful information for the next 12 month on how to join the networks listed above, fees, ongoing schedules & programs?(60 words)

8. Describe how you can develop and maintain external relationships?(100 words and an action plan (time line required)

Appendix 1

Action Plan for Networking