An android mobile phone is purchased on a 24 month contract from a provider’s store. The phone comes with a package consisting of 500 minutes, unlimited texts and unlimited internet (there is no restriction as to fair use). Twelve weeks into the contract the phone malfunctions.

Additional Information is given below that is helpful and should be used:

The store offers a repair, which will take four weeks, and gives a non-android substitute to cover the time the phone is away.  The substitute has no access to the internet. An exclusion clause in the contract states that “ should a repair become necessary, there is no automatic right for a comparable phone to be supplied until the repairs are completed. Repairs should only take 48 hours.”

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