BSBLDR501 – Develop and use emotional intelligence

FINALASSESSMENT

BSB51915 Diploma of Leadership and Management

ASSESSMENT COVER SHEET

Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.

STUDENT DECLARATION

I hereby certify that:

1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source.
2. I have acknowledged all material and sources used to prepare this assessment task.
3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either.
4. This assessment task has not previously been submitted.
5. I am aware of the requirements set by my Trainer & Assessor.
6. I have retained a copy of this assessment task for my own records.
7. I have completed all my assessments, tasks & activities (on moodle®) successfully.

Student’s Signature: _______________________________  Date: _________________

Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)

In particular:

– Use clear, non-discriminatory language

– Avoid the use of jargon

– Write clearly using plain English

– Consider your target audience

– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).

All of your work must be original.

Performance Evidence

• identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
• model behaviours that demonstrate management of emotions
• recognise and respond to the emotional states of others
• promote the development of emotional intelligence in others.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

• explain emotional intelligence principles and strategies
• describe the relationship between emotionally effective people and the attainment of business objectives
• explain how to communicate with a diverse workforce which has varying cultural expressions of emotion
• explain the use of emotional intelligence in the context of building workplace relationships.

Marking and Criteria guide:

Assessor and student must read this carefully before assessment.

A 75% demonstrated competence in the answers is the benchmark only and students & assessors must note that professionally critical aspects/concepts must be included (e.g. Coaching, SWOT analysis)

All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit

EDUCATOR to complete

Practical Checklist

Assessor to complete:(circle)

Did you observe the student?YesNo

Did the student understand the difference between self-awareness, social awareness and self-management skills?

Did the student show the ability to deal with their own emotions when working in an environment with people from different cultural background and knowledge?

Did the student create an IDP?

Further comments required

Assessor Comments

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

Resubmission requiredYes_________ No___________

Date resubmission must be handed in:  ________________________

Assessor’s name and signature:  _______________________________

Date:  _________________________

FINAL ASSESSMENT – DEVELOPING SELF AND SOCIAL AWARENESS

KNOWLEDGE QUESTIONS

Part A – Self Awareness

1. Define emotional intelligence in your own words. (Word count: 100 words)
2. Use a SWOT analysis to identify your own emotional strengths and weaknesses. (Word count: 4 points each)

3. What makes you feel good and energetic? (Word count: 20 words)
4. Identify at least three (3) instances where you have felt stressed or experienced a negative emotional state at work. For each instance, consider the precise context, causes and your response. (Word count: 200 words)
5. Give examples of three (3) strategies that you can use to improve your emotional intelligence? (Word count: 100 words)

Part B–Social Awareness

1. Why is it important for managers and leaders to keep control of their emotions in the workplace? (Word count: 100 words)
2. Identify at least one (1) instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow. (Word count: 50 words)
3. Describe two (2) ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion. (Word count: 50 words)
4. Describe two (2) ways that emotional intelligence can be used to build workplace relationships? (Word count: 50 words)
5. Describe a decision-making process you have undertaken that took into account the emotions of others. What was the decision and how did it impact on the individual concerned and the organisation? (Word count: 100 words)

Part C – Self Management

1. What do you want to see in the future?What do you want more than anything? Think big picture. Think of how you want to feel. Write in broad strokes. We’ll get more specific as we go, don’t worry. What is holding you back right now? What are you just so tired of? What do you want to give yourself permission to do, or be, or have? What would the ULTIMATE dream be for you? (Word count: 800 words)
2. What does success mean to you? (Word count: 50 words)
3. Can you recognise your emotions as you experience them? Please circle YES/NO
4. Do you lose your temper when you get frustrated? Please circle YES/NO
5. Do you find it difficult to move on when you feel frustrated or unhappy? Please circle YES/NO
6. Do you set long-term goals, and review your progress regularly? Please circle YES/NO
7. Identify a situation in the workplace with which you have dealt that involved the behaviour and/or emotions of a colleague(s) affecting others in the workplace where a restorative meeting could have been held to help those involved understand the effect of their behaviour and emotions on others. Imagine that you chaired a restorative meeting between the parties involved and answer the questions below. (Word count: 1000 words)
   1. What happened?
   2. What were you doing before it happened?
   3. How did you feel when it happened?
   4. How did you feel after it happened?
   5. What did you do after it happened?
   6. What do you think now?
   7. How do you feel now?
   8. How do you think other people felt?
   9. Who has been affected by what happened?
   10. What could you have done differently?
   11. What do you need from others to resolve the matter?

Part D – Social Skills

1. Identify three (3) actions you will take to improve your own emotional intelligence on the basis of self-reflection or feedback from others. Reflect on emotional intelligence principles and strategies to justify your proposed actions. (Word count: 200 words)
2. Identify one factor (1) that is reducing employee satisfaction in the workplace. Develop and implement a plan to change it. (Word count: 100 words)
3. How can you provide opportunities for others to express their thoughts and feelings?(Word count: 50 words)
4. How can you assist others to understand the effect of their behaviour and emotions on others in the workplace? (Word count: 100 words)

Part E – Develop your own Individual Development Plan (IDP)

Build you Individual Development Plan.

You plan should have at least:

• Current Year
• Your name
• Your role (position)
• The Key Strengths
• Development Objectives to do this year
• Key Development for the next year
• Career Aspirations for the next 1/3 Years